Jio Network Issue: Hello Jio users are you currently facing Jio network problems like slow internet speed, dropped calls, or network connection problems? You are not the only one to face this problem, as India’s largest telecom operator Jio sometimes faces network congestion and outages.
In this guide, you’ll discover the most common Jio network problems, the reason behind them, and several effective solutions to resolve issues with Jio internet speed, connectivity, and service interruptions. If you are experiencing a Jio network problem today, this guide will teach you how to fix network issues in Jio.
Why Am I Facing a Jio Network Problem?
Here are some top reasons why anyone must be facing network problems in Jio.
Poor Indoor Connectivity: It’s a common issue with Jio users because its 4G-only network can struggle with signal penetration in densely populated localities.
Network Fluctuation: It’s been a difficult task for Jio to maintain a stable network if you live near bustling public places such as malls or parks, another reason is that network fluctuations are likely due to the rapidly changing number of users.
Additional Tower Set-Up: In the demanding face of the 5G network, Jio continuously adds extra tower set-ups in demanding regions to resolve these issues.
Technical Problems: Technical common issues such as network interference and spectrum shifts are caused due to external factors like electric poles, which can also impact Jio’s network performance.
Device Issue: Problems related to your smartphone can also be the main cause of network issues.
Best Ways to Fix Jio Network Problem?
Follow these simple steps to get rid of network problems in Jio.
1. Reset APN Setting
As you all know APN is known as an Access Point Name, and this setting will help you to connect with telecom operators. If someone used an outdated APN setting then it’s the reason for your poor network connectivity. So, follow these below steps on how to reset your APN sitting.
- First of all, open the phone settings on your smartphone
- Then next go to the Mobile Networks.
- Now choose your telecom operator Jio SIM, and click on Jio SIM setting.
- Then next open APN, where you can three dots on the top of the settings page, click on that icon and you will see a Reset Access Point Name option click on that to reset your APN.
- After resetting the APN it will delete your existing APN settings and replace them with the latest version APN from the telecom operator.
- Then restart your smartphone to enjoy.
2. Check Daily Data Validity
If you’re facing jio network issues continuously with your device’s internet connectivity or signal strength problems, then make sure that you have an active Jio recharge plan that has sufficient validity. To fix this problem you have to visit MyJioApp and open its home page, there you will see your active plan.
3. Enable and Disable Airplane Mode
One of the easiest and quickest ways to fix the Jio network problem is by putting your in and off your smartphone in Airplane mode, to do so you have to pull the notification panel on your smartphone as shown below.
4. Restart Your Phone
Sometimes you will notice that your phone’s network is causing problems while using the internet or even slowing down, then you have an ideal option to get rid of this problem is to restart your smartphone. This is because it reboots your phone starts searching for nearby networks and connects to you. Restarting your phone will enhance your phone speed as well as your network.
5. Reset the Mobile Network Setting
As same as the APN setting, resetting the mobile network setting will resolve all your network problems on Jio. This setting will reset your all mobile network settings to default. Here are steps on how to do.
1. Open Settings on your device and tap on the search option.
2. Now search ‘Reset Mobile Network Setting‘
3. Next, choose the reset mobile network setting option.
4. After clicking on the reset mobile network setting you will see the Reset setting icon, click on the icon to reset.
5. After doing all the processes your phone network setting will restored to default and gain high-speed connectivity.
6. Check Signal Strength/Network Coverage
Most of the time, you will notice that network problems arise due to signal strength or weakened network coverage, even though it shows full network-connected bars on your smartphone. If you facing such kind of problem you can check your exact signal strength status by navigating to the setting option on your smartphone as shown below.
Open Setting on your phone
Next, scroll down to the bottom of the settings page
There you will see the About Phone option, click on it
After clicking on the About phone option, select SIM Status
Then, check the value of signal strength
There you will see any signal strength lies between -50dBm to -70dBm which is considered an excellent network, while a signal strength ranging between –71dBm to -90dBm is considered to be good, if the signal strength value is above these values then it will be considered as average.
7. Re-insert Sim Card
Sometimes, you may not realize that your SIM card may be dislocated from the SIM tray or that any structural damage in the SIM card can cause Jio network problems, but you can fix it by re-inserting the SIM of your phone. If you’re getting tired by trying the above ideas to fix this Jio network problem but the result is nill, then you try this method to resolve the network issue.
8. Avoid Metal-Based Phone Case
Using metal phone cases also creates network interference, so stop using them immediately. This is because cellular signals find it difficult to penetrate metal objects easily to provide better signal strength, it is so because metal objects reflect signals away.
9. Contact Customer Care
If you have tried all these above-discussed methods and still facing network problems try contacting Jio customer care, they will help you resolve your issues. For that, you have to provide the exact location where you have been facing network issues. After a complaint, it may be possible that Jio will enable more towers near your area to solve the network problem, in case they already received the same complaints from their customers.
Jio customer care complaint phone number: 198 (only for Jio users)
Jio customer care helpline number: 1800-889-9999 (for non-Jio users)
Tips To Prevent Jio Network Problem
Here are some simple tips to prevent yourself from Jio Network Problem
- First of all, update your smartphone software and make sure you are using the latest version of the software.
- Always put your Jio SIM in the first slot of the SIM tray.
- Keep your phone always on the 4G-only mode, so it will not search for 2G/3G/4G mode.
How to Fix Jio’s Poor 5G Connectivity Problem?
Jio has introduced its 5G connectivity services across 406 cities in India. So, there is the possibility that you may not be getting a 5G network signal on your phone, even with available 5G services. You can try these below-mentioned steps to solve your issue.
Check Handset Compatibility
In India, Jio uses n28, n78, n258 5G bands. In most cases your phone may support 5G, it could be compatible with various 5G bands. To check whether your phone works with 5G or not, you can check it by using MyJioApp. If MyJioApp shows your phone is eligible for 5G usage, but find it difficult to use, you may update your smartphone’s software to the latest version. Iti is also noted that several devices support 5G services but it requires a software update from their company.
Switch Between NSA and SA Modes in 5G
Jio 5G works on two 5G mode settings SA and NSA, which are available in your smartphone. Always remember that Jio 5G only works on the SA architecture. So, if you’re using the wrong setting on your phone, then, you may suffer from a Jio network problem.
You can solve this issue by doing this, going to your smartphone settings> Mobile Networks > More Settings> 5G Network Mode > and selecting SA. These same settings will be followed on different models.
Disable Smart 5G Settings
The Smart 5G function switches between 5G and 4G connectivity to protect your phone’s battery consumption. If you want to receive the best 5G speed connectivity, it is the best way to disable this feature. But if the 5G network itself becomes slow then it may not have any special effect by disabling this feature.
