Hello Earticle Blog readers, are you worried about how to cancel your Jio Air Fiber Connection? or decide to switch to a new provider with some of the following reasons like a change in location or address, technical issues or service delays might become the cause to cancel the Jio Air Fiber connection.
No need to worry guys, here’s are the best ways to cancel your Jio Air Fiber connection including Jio’s cancellation policy and step-by-step instructions.
Jio Air Fiber become more popular because most of the users want reliable and fast internet services at home. But sometimes, due to some issues your mind changes and you want to cancel the Jio Air Fiber order. While Jio Air Fiber is renowned for its exceptional and reliable home internet services, in some circumstances not everyone gets the same services as you can. You might decide to cancel due to changes in plans, installation delays, or whatever the reason is.
Here are some reasons why you cancel your Jio Air Fiber connection.
Why Should I Cancel My Jio Air Fiber Connection?
These are the different reasons why you want to cancel your Jio Air Fiber connection.
- Change in location or address
- Get better and more exciting deals and offers from other providers
- Technical issues as service or installation delays
- Budget Issues or unbearable service plans
- Incompatibility with customer-owned equipment
Best Ways To Cancel Jio Air Fiber Connection
Below we have mentioned different ways and procedures to cancel your Jio Air Fiber connection. Let’s Dive deeper to learn.
1. Cancel Via Customer Care
If you want to cancel your Jio Air Fiber connection calling customer care is one of the best and convenient processes you have here’s how you can do it.
- Call Jio customer care by dialing the toll-free number 1800-899-9999 or 198 from your registered mobile number. Once you get connected with the Jio agent, it guides you on how to cancel the Jio Air Fiber connection.
- You can request the agent to cancel your Jio Air Fiber connection while you are speaking to the customer care executive. Remember that you have all the required details as asked by the executive including account number, registered mobile number, service address, etc.
- After you have to follow the verification process to identify your account details for security purposes. This is why because the executive may ensure that the cancellation request is from the right holder or not.
- After the successful confirmation of cancellation and your request is processed you are asked to provide necessary instructions such as returning the Jio Fiber router.
2. Cancel Through App
To cancel Jio Fiber connection through app follow the below steps:
- First of all, open the Jio App
- Log in using your Jio Fiber account details
- Navigate to the Support section.
- Chat with live customer support agent.
- Place a cancellation request with them.
3. Cancel Through Email
Below is the process to cancel a Jio Fiber connection via email.
- Now compose an email to Jiofibercare@jio.com
- In the subject section, write “Request to close Jio Fiber connection“
- In the email, mention your necessary details such as your registered mobile number, Jio Fiber account number, and other relevant details, etc.
- Don’t forget to mention the reasons why are you requesting to cancel your Jio Fiber Connection.
- Once you send the mail successfully, wait for the Jio Fiber team’s reply, and they will guide you through the further cancellation process.
4. Cancel on Whatsapp
To cancel Jio Air Fiber Booking without calling, you have to raise a request to claim your fund online or you can also request a return of the canceled product according to the return policy. Follow the below steps to cancel your Jio Fiber booking without calling:
- Open your Whatsapp
- Send message to this number – 7000570005
- You will be contacted by Jio Fiber support team.
5. Cancel Via Jio Website
- Open the Jio website and log in using your account details.
- After logging in navigate to the Order or My Account section.
- In your recent order history find the specific Jio Air Fiber order you wish to cancel or click on it to access the order details and information.
- Check whether there is a clear cancellation option is available in the order page, if not available look for further assistance.
- If you don’t find the cancellation option, locate to jio customer service through call, email, or chat. Dial Jio Air Fiber Cancellation Number or Jio Air Fiber Helpline Number: 1800-896-9999
- After dialing the above numbers you will speak to the customer care executive, they ask for your necessary account details and also explain why want to cancel the order.
- After the successful cancellation, you will receive a confirmation message on your number and email.
How to Cancel Jio Fiber Connection and Get Refund
To cancel a Jio Fiber connection and get a refund you need to contact Jio customer care or dial the toll-free number (1800-896-999) or via MyJioApp. Also, make sure that all outstanding bills are paid when you apply for the cancellation of Jio Fiber connection.
Steps to cancel Jio Fiber Connection and Get Refund:
- Contact Jio Customer Care: First of call on the Jio helpline number 1800-896-999
- Pay Oustanding Bills: Always make sure that you have paid your outstanding amount before cancellation to receive a refund.
- Return Device: You have to return your Jio Fiber devices which are provided to you to get your security deposit back.
- Check Refund Status: You can check your refund status by visiting MyJioApp or the “E-refund” section available on Jio website.
Open MyJio app and go to Menu and click on Track refund. You can also visit this link.
NOTE: You are eligible for a refund of your security deposit when you return the Jio Fiber devices in good working condition.
Jio Air Fiber Booking Amount Refund Policy
The main reason behind canceling an order is to get a refund. Some refund policy on Jio Air Fiber that you need to know:
Will your Booking Amount be Refundable?
Yes, of course, you will definitely get your booking amount refunded if you cancel your order before the installation, you can get your refund back within 10 working days. You just need to call the above-mentioned Jio customer care numbers.
Advance Rental Refunds: Advance rental payments for postpaid Jio Air Fiber connections are not refundable. Also note that, if you already paid an advance rental then it will not be refunded if you decide to cancel the installation.
What is Jio Air Fiber?
Jio Air Fiber is a fibre-to-home internet broadband service which is provided by Reliance Jio. As you all know Reliance Jio is one of the best telecom providers in India offering internet services to most parts of India. Jio introduced JioGigaFiber in 2018 in the 41st general meeting of the Reliance Industries. Later it was renamed as Jio Air Fiber and scheduled for a commercial launch on September 5, 2019.
Jio Air Fiber Plans
| Plan Pricing | Offerings |
| Rs. 599 | 30 Days, Up to 30Mbps, 1000GB, 14 OTT apps and 800+ TV channels |
| Rs. 1199 | 30 Days, Up to 100Mbps, 1000GB, 17 OTT apps and 800+ TV channels |
| Rs. 2697 | 90 Days, Up to 100Mbps, 1000GB, 14 OTT apps and 800+ TV channels |
Types of Monthly Internet Speed Plans:
Two types of monthly internet speed plans: 30 Mbps & 100 Mbps:
| Price | Speed | Data Limit | OTT & TV | Validity |
| ₹599 | Up to 30 Mbps | 1000 GB | 14 OTT apps + 800+ TV channels | 30 Days |
| ₹888 | Up to 30 Mbps | 1000 GB | 16 OTT apps + 800+ TV channels | 30 Days |
| ₹899 | Up to 100 Mbps | 1000 GB | 14 OTT apps + 800+ TV channels | 30 Days |
| ₹1199 | Up to 100 Mbps | 1000 GB | 17 OTT apps + 800+ TV channels | 30 Days |
Conclusion
Are you looking to cancel your Jio Air Fiber Connection, and also searching for the different methods, then this guide has covered all the details about How to cancel Jio Fiber connection. Follow the ways to cancel the connect or if you have any queries related to canceling the Jio fiber connection drop a comment in the comment box.
